At Kerala Express Restaurant, we aim to provide a seamless and enjoyable dining experience. Please review our refund and return policy for clarity on cancellations and refunds:
1. Order Cancellation:
- Orders can be canceled within 5 minutes after confirmation.
- Once the 5-minute window has elapsed, and the order is placed for cooking, cancellations cannot be accommodated.
2. Refund Eligibility:
- Refunds are applicable only to the delivery charge if paid through our online payment option.
- Once an order is in the cooking process, the food portion of the payment cannot be refunded.
3. Delivery Charge Refund:
- If the delivery charge was paid through our online payment option, it can be refunded.
- Delivery charge refunds will be processed within 5 working days.
4. Refund Process:
- To initiate a refund for the delivery charge, please contact our customer support with your order details.
- Refunds will be issued to the original payment method.
5. Timeframe for Order Cancellation:
- Order cancellations must be requested within 5 minutes of order confirmation.
6. Assistance and Inquiries:
- If you have any questions, need assistance, or wish to request a refund, please contact our customer support promptly.
7. Exceptional Circumstances:
- In exceptional circumstances where the quality of the food is compromised, we encourage customers to contact us immediately for assistance and evaluation.
8. Policy Acceptance:
- By placing an order with Kerala Express Restaurant, you acknowledge and agree to comply with our refund and return policy.
We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with every aspect of your dining experience at Kerala Express Restaurant. Enjoy your meal!